Online Privacy Policy


In the course of your visits to our website or use of our products and services, we may obtain the following
information about you: name, company name, email address, telephone number, credit card details, billing
address, geographic location, IP address, survey responses and support queries (together ‘Personal Data’)

Our services are not directed to persons under 18 years of age, and we do not knowingly collect Personal
Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data,
we will delete that information as quickly as possible. If you are the parent or guardian of a child and you
believe they have provided us with Personal Data without your consent, then please contact us.

You can review, correct, update or delete your Personal Data by contacting us via email to do so. Our email
address is:


Personally Identifiable Information: We use the information we collect to deliver our services to you,
including: communicating with you, notifying you of offers, measuring customer satisfaction, and
diagnosing problems.

Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out
of our marketing communications at any time by unsubscribing or emailing us. Your request will be actioned

Non Personally Identifiable Information: We also use the information we collect in aggregated and
anonymised forms to improve our services, including: administering our website, producing reports and
analytics, advertising our products and services, identifying user demands and assisting in meeting customer
needs generally.

Any information you choose to make publicly available, such as blog comments and testimonials on our
website or social media pages, will be available for others to see. If you subsequently remove this
information, copies may remain viewable in cached and archived pages on other websites, or if third parties
have copied or saved the information.

Epic Rides & Tours recognises your right to privacy, and will always request permission from you before
publishing photos or other media, either in print (e.g. promotional magazine article s) or electronic means
(e.g. Facebook, Instagram)


We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession
or control. All information we receive from you is stored and protected on our secure servers from
unauthorised use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.

To enable us to deliver our services, we may transfer information that we collect about you, including t you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have Data is transferred and processed outside Australia, it will only be transferred to countries that have Australian standard privacy protections.

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

In the event there is a breach of our security and your Personal Data is compromised, we will promptly and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

We take no responsibility for any camera malfunctions which cause photos or videos taken on your ride to be unavailable for download. The Riders taking photos and videos is a free service for our customers but not guaranteed on every ride.


A cookie is a small file placed in your web browser that collects information about your web browsing
behaviour. Use of cookies allows a website t o tailor its configuration to your needs and preferences. Cookies
do not access information stored on your computer or any Personal Data (e.g. name, address, email address
or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies
by changing your browser settings. This may, however, prevent you from taking full advantage of our

Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and
help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve
relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts.
These ads may appear on this website or other websites you visit.


We do not and will not sell or deal in Personal Data or any customer information.

Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or
services which you have purchased, for payment processing or to protect our copyright, trademarks and other
legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so
if that party has agreed to comply with our priv acy standards as described in this privacy policy and in
accordance with applicable law. Our contracts with third parties prohibit them from using any of your
Personal Data for any purpose other than that for which it was shared.


We may from time to time need to disclose certain information, which may include your Personal Data, to
comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant in the course of a
legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data
to protect the rights, property or safety of Epic Rides & Tour s, our customers or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or
otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser
under a confidentiality agreement. We would only disclose your Personal Data in good faith and where
required by any of the above circumstances.


This website may contain links to other websites. These links are meant for your convenience only. Links to
third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be
aware that we are not responsible for the privacy practices of such other websites. We encourage our users to
be aware, when they leave our website, to read the privacy statements of every website that collects
personally identifiable information. This privacy policy applies solely to information collected by this


As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify
this policy at any time, at our sole discretion and a ll modifications will be effective immediately upon our
posting of the modifications on this website. Please return periodically to review our privacy policy.


If you have any questions or concerns at any time about our privacy policy or the use
of your Personal Data, please Contact Us and we will respond.