Frequently Asked Questions

Have questions? No worries we are here to help! Check out our frequently Asked questions below. 

If you can’t find what you are looking for, simply leave us a message on the contact form and we will be in touch.

  • We will supply our customers with a silk balaclava and helmet.
  • If riding pillion, customers must wear fully enclosed footwear preferably shoes with leather uppers.
  • Sidecar passengers may wear open shoes and shorts.
  • We recommend the use of gloves and a warm jacket or similar, as protection from the wind. 

ERAT will try our best to accommodate most passengers. However, there are legal and safety restrictions which must be followed. ERAT are unable to take the following passengers:

• Children under the age of 8 years
• Children between the age of 8 and 18 years who are not accompanied by an adult
• Anyone who presents as intoxicated from drugs or alcohol
• Anyone who exhibits rude or abusive behaviour
• Anyone not in control of their behaviour who may present a danger to the rider and their control of the vehicle
• Anyone who cannot wear a helmet or who refuses to wear one
• Anyone who is unable to physically reach the footrests with their feet (applies only to pillion passengers)
• Anyone not wearing long pants and enclosed footwear (this does not apply to sidecar passengers)
• More than 2 passengers at a time, and if the combined passenger weight exceeds 240 kg
• Anyone who refuses to follow our COVID-19 Safety Plan

We have a limited number of helmets of various sizes for our passengers to wear if required.

If wearing one of our helmets, ERAT will supply a silk balaclava to wear under the helmet.  This is for hygiene reasons.  All helmets are cleaned and disinfected immediately after each use.

The Right Helmet Size

Use a tape to Measure (in cm) the circumference across the forehead, about 1 inch above the eyes and ears and over the small bump at the back of the head as illustrated, read the size where the tape joins.

Please Note these measurements are only a Guide; sizing may vary.


We suggest passengers wear suitably protective clothing i.e. long pants and enclosed footwear.
It is advisable to wear a jacket for comfort in cooler weather and for wind protection.

We recommend the use of 30+ sunscreen.  Please bring your own, as we cannot anticipate possible allergic or other adverse reactions.

ERAT will decide on the day of the tour. If the rider feels that it is not safe to proceed due to inclement weather, the tour will be cancelled or rescheduled. Please refer to our cancellation policy for further information.

Children under the age of 8 years cannot travel in or on our vehicles.
Children aged 8 to 18 years are to be accompanied by an adult.
Elderly or disabled persons may be taken, providing they meet our passenger policy.

Sidecar outfit: For the safety of both the passengers and rider, and to comply with insurance and vehicle design requirements, the vehicle has a total passenger weight limit of 270 kg and no more than 2 passengers at a time.

Motorcycle: For the safety of both the passenger and rider, and to comply with insurance and vehicle design requirements, the vehicle has a total passenger weight limit of 100 kg and no more than 1 passenger.

This is not recommended, mainly for safety reasons (e.g. to avoid wildlife). Visibility of scenery is obviously lower at night, lessening the enjoyment value of the ride. ERAT will, however, consider short evening trips for special events e.g. school formals, weddings or to view Christmas light displays.

ERAT is committed to providing for needs of passengers including those with a disability. However, we have a duty of care to ensure the safety of all of our passengers. For a safe and enjoyable experience, there are some important safety guidelines that need to be met.

Intellectually impaired passengers must be able to comprehend situational changes, follow instructions for their safety and be able to control their behaviours so the rider can safely control the vehicle. It is preferred that a carer, support worker or guardian travel with these passengers where necessary.

Passengers with physical disabilities need to be able to sit up unaided and have sufficient neck muscle strength to support the weight of a helmet. Braking and cornering can cause added stress on neck muscles.

We are happy for visually impaired passengers to tour with us, provided a support person travels with them on the vehicle. All other safety requirements must also be met (e.g. being able to reach the footrests).

Hearing impaired passengers must have a support person travel with them who can communicate safety instructions before riding on the vehicle.

If it is apparent to the Rider during the safety brief prior to the tour that a passenger cannot safely ride because they do not meet these safety guidelines, the tour will not proceed and a refund may not be provided. (Please check our cancellation policy for details)

Payment is made at the time of booking through our online booking system. Our online booking system accepts major credit cards (VISA, MASTERCARD) and full payment is required to confirm all bookings.

We have a meeting location at A Classy Café and Espresso Bar in Cameron Street, Wauchope. 

However, if pick-up is outside of Classy’s opening hours, pick-up is at Wauchope Railway Station in Randall Street, Wauchope. In some circumstances, we will meet at your place of accommodation, or at an agreed meeting point in the Hastings region.

Please note that there may be an added charge if the pick-up location is more than 30 minutes from Wauchope CBD. Please allow 15 minutes prior to your tour for a safety briefing, and fitting of helmets and balaclavas.

Please find our COVID Health Policy and Riders Safety Guides on our Policies page here.